Department for Education Guide for Parental Complaints

Working together to resolve issues 

Parents and schools share the same goal: supporting children’s education. Sometimes questions or concerns arise. This guide gives you clear steps to share your views and resolve issues quickly and positively. Most issues can be resolved quickly when you know who to speak to and what to expect. This Department for Education guide, endorsed by OFSTED, will support you to follow your school’s complaint procedure. The common goal is to keep the focus on your child’s education while building positive, supportive partnerships between you and the school.